1. How long does it take to ship my order?
Orders are usually processed and shipped within 1-3 business days, depending on stock availability.

2. What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, and some local payment options.

3. How long will delivery take?
Delivery times vary by region. Domestic orders typically arrive within 3-7 business days, while international orders may take 7-15 business days.

4. Can I return or refund my order?
Yes. If the product has quality issues, please contact us within 7-14 days of receiving the item. Returned items must be unused and in original packaging.

5. What if my product arrives damaged?
Please contact us immediately with photos or videos of the damaged product, and we will arrange a replacement or refund as soon as possible.

6. Do your products come with a warranty?
Yes, our products come with a warranty (the specific duration depends on the product type). During the warranty period, non-human damages are eligible for repair or replacement.

7. Can I change my shipping address after placing an order?
You may update your address before the order is shipped. Once the order has been dispatched, changes cannot be made.

8. How can I contact customer service?
You can reach us through the Contact Us page on our website or by email. Our support team will reply within 24 hours.